Hospitality   |   Restaurants   |   Hotels   |   Events
Capture the Conversation
Get real-time customer feedback - private & direct.
Ensure repeat business, attract new customers,
and build a loyal following.
Get started with a free trial
The key to success ...
The key to running a successful hospitality business is delivering great guest experiences every time. The best way to do this is to constantly measure operational performance and customer satisfaction, and look for ways to improve your offering.
Get regular customer insights

Find out what your customers really think by providing them with a quick and easy-to-use feedback channel.

  • Elegant mobile-friendly surveys can be done anywhere, anytime.
  • Get real-time instant feedback and alerts.
  • Resolve customer issues immediately with GEM Alerts.
  • Turn unhappy customers into promoters.
Use detailed reporting to make improvements

View all comments, ratings and data in meaningful ways with dashboard analytics.

  • Track your performance using MightyGem’s SAFE Score™ System - Service, Ambience, Food and Experience.
  • Activate and create reports - daily, weekly or monthly.
  • Motivate staff with positive customer feedback and target-setting.
  • Discover inconsistencies and eliminate recurring complaints.
  • Set benchmarks over time for consistency and continuous improvement.
Engagement tools for retention and growth

Engage customers and build a loyal following.

  • Publish positive feedback to your website or social media channels.
  • Invite happy customers direct from the survey to write reviews on your Trip Advisor and Facebook pages.
  • Thank customers for feedback with promotions encouraging repeat visits.
  • Build your customer mailing list for future targeted promotions and deals.
Private and direct
customer feedback
Our beautifully simple, mobile-friendly surveys enable customers to discreetly offer feedback, comments and suggestions.
Keep your
customers coming back
Reward your customers with a promotion for filling out a survey and give them an incentive to come back soon!
Gem
Alerts
When customers request a response to their feedback, you will receive an immediate GEM ALERT email prompting you to contact them.
Build your
customer mailing list
Survey participants will be invited to join your mailing list, allowing you to promote to them at a later date.
Track
performance
Our intuitive dashboard enables you to view feedback and track Key Performance Indicators (KPIs) such as Service, Food and Overall Experience.
Promote your
feedback channel
MightyGem offers a wide range of options for promoting your feedback channel, including posters, table talkers, stickers and integration with till receipts.
Affordable and flexible pricing to suit your business

Start collecting feedback immediately with a 14 day free trial. No lock-in, no credit card required. It's as easy as pie.

starter

Take 2 minutes to setup your survey, and start collecting valuable customer feedback straight away.

$
49
/month
  • Get your SAFE Score
  • Issue targeted customer promotions
  • Feedback results and analytics
pro

Manage your online reputation with engagement tools and capture the conversation before it goes online.

$
79
/month
  • Get your SAFE Score
  • Issue targeted customer promotions
  • Feedback results and analytics
  • Links to social media and user review sites
  • Designs provided for promotional material and signage
performance

Maximise results with additional functionality, including fully customised surveys.

$
99
/month
  • Get your SAFE Score
  • Issue targeted customer promotions
  • Feedback results and analytics
  • Links to social media and user review sites
  • Designs provided for promotional material and signage
  • Add questions for fully customised surveys
Start getting valuable customer insights today
with a 14 day free trial
No credit card required. Cancel anytime.
Get up and running straight away, it's as easy as pie...
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"With instant feedback from customers, I can reply straight away and capture the conversation before it goes online... A must have for any business serious about protecting their online reputation. "
Ian Tucker, Director | The Exchequer Bar & Restaurant, Ireland
"MightyGem has really helped us to engage with our staff. I love being able to bring the feedback to staff meetings to motivate staff with great feedback, and to get their input on how we can address issues that customers have raised."
Campbell Parker, Owner & General Manager, The Old Vicarage - Bar & Restaurant | Christchurch, New Zealand